I previously challenged you to find out what the often overused phrases “getting closer to the customer” and “customer intimacy” really meant by listening to – and eyeballing – your customers to find out what’s really important to them.
As a strategy consultant, let me stress that this is just one element of the bigger picture [...]
If you doubted that you would ever be able to hit your goals, then absorb these motivating words from Tyler Perry which I wanted to share with you as a business mentor and executive coach.
Stay In the Climb
Yesterday I was hiking a mountain in Hawaii with a friend. I was labouring up this beautiful [...]
Has your company cut a few too many corners during the recession?
How happy are your customers right now?
How often are you monitoring customer satisfaction?
If your business has cut so many corners that it can’t compete in customer service – your problem isn’t the economy – it’s the swinging cuts you’ve made.
Yes, it’s been tough [...]
In my previous post I challenged you to think about the structure of your business – and asked you if your people are focusing on the right things.
As a specialist in leadership coaching, I also questioned whether your departments are operating a ‘turf war’ in which you end up as referee – a role which [...]
Business strategies often fail because things don’t happen as planned.
A common cause of failure – drawing on my decades of expertise in performance coaching – is the absence of a plan that ensures the correct flow of goods, services, and whatever else is needed to deliver the strategic goals. In an increasingly competitive market place [...]
Do your sales people regard your customers as adversaries?
Do they invest time with customers who can boost your growth and profits?
Do they share expertise and ‘know-how’ with customers to collectively solve problems?
My performance coaching with CEOs and business owners can transform your sales employees from acting like one of string of suppliers conducting clinical transactions [...]
Some aspects of managing in a volatile environment, such as focusing on operational efficiency and staying liquid, are givens. But more important are the abilities to scale up and down and reconfigure resources rapidly.
As a Business Strategy Consultant and Top Executive Coach I find these are issues that are constantly debated.
Scaling up and down quickly [...]
Do you sometimes feel ‘out of control’?
Do you feel the business is the boss?
Do you regularly want to want to ‘get off the bus’
If ‘The tail wagging the dog’ springs to mind – as an executive coach I advise you as a business owner to take urgent action.
Remind yourself why you’re in business and ignite [...]
The domino effects of the current credit squeeze I blogged about also impact on the dramatic shift in buying patterns.
As an executive coach working with SMEs in wide-ranging sectors, I want to share with you that:
Some customers are buying smaller quantities more often
Others are holding minimum inventories and demanding delivery at very short notice
Many require [...]
As an executive coach I can’t stress enough that our shifting and turbulent business landscape means that nothing is the same – and that includes credit controls.
With the banks collective doors remaining firmly shut and late customer payments, coupled with suppliers demanding early payments becoming the norm, urgent action may be needed.
In my role as [...]
