Have you thought about giving the people who are the closest to your customers – and who are invariably great communicators – responsibility for dealing with credit issues?
As a business strategist I advocate your Customer Service people inject their warm personalities into this clinical function at a time when giving your customers the best care [...]

Do you sometimes feel ‘out of control’?
Do you feel the business is the boss?
Do you regularly want to want to ‘get off the bus’   

If ‘The tail wagging the dog’ springs to mind – as an executive coach I advise you as a business owner to take urgent action. 

Remind yourself why you’re in business and ignite [...]

As an executive coach I can’t stress enough that our shifting and turbulent business landscape means that nothing is the same – and that includes credit controls.   
With the banks collective doors remaining firmly shut and late customer payments, coupled with suppliers demanding early payments becoming the norm, urgent action may be needed.           
In my role as [...]