Over the next 5 years customers will demand that their suppliers possess a greater understanding of their needs.
These are the powerful predictions of 82 per cent of the world’s business leaders who took part in an IBM poll. Seventy per cent of them said customers will expect new and different services – and 88 per [...]
“If you want different results, change your activities”.
This powerful call to action from business mentor and executive coach Jack Daly has galvanized me to change tack on more than one occasion – with great success.
With so many businesses hunkering down, cutting costs, bemoaning a sales shortage – and allowing their sales teams to [...]
If you doubted that you would ever be able to hit your goals, then absorb these motivating words from Tyler Perry which I wanted to share with you as a business mentor and executive coach.
Stay In the Climb
Yesterday I was hiking a mountain in Hawaii with a friend. I was labouring up this beautiful [...]
Has your company cut a few too many corners during the recession?
How happy are your customers right now?
How often are you monitoring customer satisfaction?
If your business has cut so many corners that it can’t compete in customer service – your problem isn’t the economy – it’s the swinging cuts you’ve made.
Yes, it’s been tough [...]
Are the people in your business organised and focused on the right things – or are they still busy fighting the ‘silo wars’?
Do each of your departments operate in ‘near isolation’; jealously guarding their turf from interference by others?
Do you continually end up as referee and peace maker between your various warring factions?
With far greater [...]
Business strategies often fail because things don’t happen as planned.
A common cause of failure – drawing on my decades of expertise in performance coaching – is the absence of a plan that ensures the correct flow of goods, services, and whatever else is needed to deliver the strategic goals. In an increasingly competitive market place [...]
As an executive coach I have found that many business leaders and sales managers have their own ideas about how they are going to jump start sales.
Unfortunately in my vast experience in strategy consulting, most of them don’t live up to expectations – and if they do there is no plan to sustain the winning [...]
Where would you like to be in four years’ time? At this time of year the answer may well include references to tropical seas and golden sands… If only! Back to reality, however: if you’re lucky enough to be soaking up the sun, enjoying a break with the family, give some thought to the question [...]
According to popular wisdom, more businesses fail coming out of a recession than going into it. This is often attributed to a lack of funding to support the new growth. However, it is also because the business model is not robust enough to survive in a new environment.
Is your business model tough enough? As a [...]
As a business strategist my previous blog highlighted the importance of creating the right organisational structure that reflects how you want the business to operate and not one that reflects functionality and seniority.
One of the keys is to build it around roles and not individuals – often easier said than done.
To separate the role from [...]
