The domino effects of the current credit squeeze I blogged about also impact on the dramatic shift in buying patterns.      
As an executive coach working with SMEs in wide-ranging sectors, I want to share with you that: 

Some customers are buying smaller quantities more often
Others are holding minimum inventories and demanding delivery at very short notice
Many require [...]

With customers’ perceptions of value subtly changing over the past twelve months and customer retention more critical than ever, this executive coaching and business training advice poses some key questions:

Do you know what your customers value now compared to what they valued 12 months ago?
If not, do you have a process to find out?

Below [...]