As a business strategist I acknowledge that few of your employees can become the company’s next CEO.
As re my previous posts on boosting employee morale, motivating your sales people and conducting the perfect management meeting, I urge you to recognise and nurture the people on your bus for the valuable role they play.
Watching Undercover Boss [...]
Has your company cut a few too many corners during the recession?
How happy are your customers right now?
How often are you monitoring customer satisfaction?
If your business has cut so many corners that it can’t compete in customer service – your problem isn’t the economy – it’s the swinging cuts you’ve made.
Yes, it’s been tough [...]
As a business strategist, I know how important it is to be aware of which tools to use, when and how. With the growing importance of social media, the following chart from www.horngroup.com is a useful start point.
Social Media Action Plan Template
Tool
Purpose and Strategy
Monitoring tool
Listening and measurement
Twitter
Headlines, engage, ideas sharing, sales, solve service issues, [...]
Spring is sprung – at least in the northern hemisphere – the days are becoming brighter and warmer, and many people, including even strategy consultants, are therefore developing sunnier dispositions!
Without being unduly pessimistic, the bad news, however, is that this will be a strictly temporary phenomenon, as autumn and winter are bound to return before [...]
