With customers’ perceptions of value subtly changing over the past twelve months and customer retention more critical than ever, this executive coaching and business training advice poses some key questions:
Do you know what your customers value now compared to what they valued 12 months ago?
If not, do you have a process to find out?
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My initiation as guest speaker at Richard Bosworth’s Vistage 18 group of MDs and CEOs who have earned their formidable nickname of ‘Tigers of the North’ – was powerful and memorable.
The group’s 2-day retreat saw us slip sliding for 3 miles in hiking boots and a multitude of layers along a riverside against driving wind [...]
With the ever growing volume of advice,on strategic planning – what will you do DIFFERENTLY in 2010 to keep ahead of the competition and increase market share?
